Absolutely! Below is an extensive and thoroughly detailed Refund Policy tailored specifically for Innov8alpha, a digital service agency. It is structured to cover all relevant use cases, exceptions, client scenarios, and legal bases. This version is ideal for inclusion on your website or in service agreements to set clear expectations with clients and protect your business.
Refund Policy
Effective Date: July 6, 2025
Website: www.innov8alpha.com
Thank you for choosing Innov8alpha. We take pride in delivering high-quality digital services, including but not limited to WordPress development, custom software development, Shopify solutions, app development, data analytics, and brand innovation. While we strive to provide an exceptional experience to every client, we understand that there may be situations where you may wish to request a refund.
This Refund Policy outlines our terms, conditions, and procedures for refund requests. Please read this policy thoroughly before entering into an agreement or purchasing any services from us.
1. Overview
This Refund Policy applies to all services provided by Innov8alpha through our website, online consultations, or direct business contracts. It governs refund eligibility, the process for initiating a refund request, and circumstances under which refunds may or may not be granted.
Refunds are granted only in accordance with this policy. By engaging with our services, you acknowledge that you have read, understood, and agreed to the terms of this policy.
2. General Terms of Refund Eligibility
Refund eligibility is determined based on the type of service, project stage, contract terms, and client cooperation. Refunds are generally not guaranteed once work has commenced. However, we are committed to fairness and will evaluate refund requests with care and professionalism.
You may be eligible for a refund only if:
- You have paid for services directly through Innov8alpha.
- You submitted a written refund request with valid reasons.
- You did not violate any part of our Terms of Service or signed contract.
- The request is made within the defined refund window depending on the service category.
- Work has not progressed past the point of non-refundable deliverables (as described below).
3. Non-Refundable Situations
Innov8alpha reserves the right to deny refund requests under the following conditions:
- Change of Mind: You changed your mind after engaging us or signed off on a proposal.
- Delayed Feedback: Refunds will not be granted if delays were caused by lack of communication or approvals on your part.
- Scope Changes: Refunds are not applicable if the refund request arises from mid-project scope expansion, lack of internal planning, or change in business goals.
- Completed or Delivered Projects: No refund is provided for work that has already been delivered or completed unless the deliverables are proven to be substantially defective.
- Third-Party Failures: We are not liable for losses or refunds due to failure of third-party platforms (e.g., Shopify outages, WordPress plugin conflicts, API changes).
- Trial Services, Audits, or Discovery Phases: Refunds are not applicable on non-billable consultations, audits, strategic plans, or discovery workshop fees.
- Subscription Services: Monthly or annual subscription fees (e.g., maintenance plans, app usage, reports) are non-refundable once the current cycle has begun.
- Client-Caused Termination: If a project is abandoned, paused, or terminated by the client without sufficient reason or cooperation, no refund will be issued.
4. Refund Categories Based on Project Stages
| Stage | Refund Eligibility |
|---|---|
| Pre-Discovery/Consultation | 100% refundable if no time or resources have been invested. |
| Discovery/Planning Phase | Up to 30% refundable if less than 50% of estimated hours have been spent. |
| Design Stage | Partial refund possible only if UI/UX files or prototypes have not been approved or delivered. |
| Development Stage (Initial) | 20–30% refund possible if less than 40% of the functionality has been coded. |
| Development Stage (Advanced) | Generally non-refundable once core features have been implemented. |
| Post-Launch | No refund applicable. Warranty/support clauses may apply instead. |
All refund decisions will be based on the percentage of work completed, evidence of deliverables, and client response times.
5. Refund Process
To request a refund, follow the steps below:
Step 1: Email Request
Send a detailed refund request to billing@innov8alpha.com with the following:
- Your full name
- Company name
- Invoice number
- Date of payment
- Service purchased
- Clear and valid reason for requesting a refund
- Supporting documentation (emails, approvals, scope disagreements)
Step 2: Internal Review
We will:
- Review your contract/SOW
- Analyze the project progress and timeline
- Consult the assigned project manager and development team
- Cross-verify all deliverables, meetings, and milestones
Step 3: Decision & Communication
We will respond within 5–10 business days with a decision. If approved:
- You’ll receive a confirmation email.
- Refund will be processed within 15 business days via the original payment method.
- A refund receipt will be issued.
Refunds may be partial or full, depending on the review. We reserve the right to reject requests deemed abusive, illegitimate, or made in bad faith.
6. Partial Refunds & Credit
In some cases where a full refund is not viable, we may:
- Offer a partial refund based on effort hours used.
- Convert eligible refund amounts into service credits valid for future engagements (valid for 6 months).
- Offer alternate compensations like extended support, enhancements, or added features.
7. Refunds for Maintenance and Subscription Services
Refunds for monthly or annual services (e.g., site care plans, SEO audits, hosting assistance, app maintenance) are subject to the following:
- Cancellation must be submitted 7 days prior to renewal.
- No refunds will be issued once a subscription cycle starts.
- Refunds will not be granted for unused time within a subscription month.
- Upgrades or downgrades mid-cycle are pro-rated for future billing, not past charges.
Recurring services are auto-renewed unless canceled manually or in writing.
8. Payment Gateway and Transaction Fees
Please note:
- Any payment gateway charges, processing fees, or bank transaction costs are non-refundable.
- International transaction currency conversions or foreign exchange fees incurred during refund processing are your responsibility.
We do not refund payment delays or gateway issues beyond our control.
9. Disputed Transactions and Chargebacks
We encourage you to contact us first if you are dissatisfied. Initiating a chargeback without attempting resolution may be seen as a breach of agreement, and we reserve the right to:
- Suspend all current and future services.
- Report the incident to credit rating agencies, payment processors, or other clients.
- Pursue legal remedies and recovery of damages.
Clients who issue false or fraudulent chargebacks will be permanently blacklisted.
10. Amendments to This Policy
Innov8alpha reserves the right to amend or update this Refund Policy at any time, with or without prior notice. The updated policy will be posted on our website with the revised “Effective Date.” We advise clients to review this policy periodically.
Changes will not apply retroactively to past projects unless stated otherwise.
11. Contact Information
For refund requests, inquiries, or billing-related support, please contact:
Innov8alpha – Privacy Office
📍 Sector 12, Dwarka, New Delhi, India
📧 Email: Innov8alpha@gmail.com
📞 Phone/WhatsApp: +91 7081834022
⏱ Hours: Monday–Friday, 10:00 AM to 6:00 PM IST