Effective Date: July 6, 2025
Website: www.innov8alpha.com

Welcome to Innov8alpha. These Terms of Service (“Terms”) govern your access to and use of our website, products, services, applications, and content (collectively, the “Services”) provided by Innov8alpha (“we”, “us”, or “our”).

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please refrain from using our Services.

1. About Us

Innov8alpha is a digital development and consultancy firm that specializes in:

  • WordPress development
  • Custom software & web development
  • Shopify development (themes, apps, headless solutions)
  • App development (iOS, Android, Web)
  • Data analytics and dashboard solutions
  • Brand innovation, visual identity, and strategy

We partner with startups, SMEs, enterprises, and digital agencies to build, scale, and optimize digital experiences.

2. Eligibility

By using our Services, you represent and warrant that:

  • You are at least 18 years old or the age of majority in your jurisdiction.
  • You have the legal authority to enter into a binding contract.
  • You will use the Services only for lawful purposes.
  • If you are acting on behalf of a company or entity, you have the authority to bind that entity to these Terms.

3. Scope of Services

Our Services may include, but are not limited to:

  • Discovery, planning, and strategy sessions
  • UI/UX design and prototyping
  • Web and mobile app development
  • CMS integration (WordPress, Shopify, Headless CMS)
  • Deployment and hosting assistance
  • Data modeling and analysis
  • Branding and visual design
  • Maintenance and support contracts

Custom service agreements, Statements of Work (SOWs), or signed contracts may supplement these Terms with additional conditions.

4. Account Registration and Access

To access certain Services (e.g., project dashboards, client portals), you may be required to:

  • Create an account
  • Provide accurate and current personal or business information
  • Maintain the confidentiality of your login credentials
  • Notify us immediately of any unauthorized access

You are fully responsible for any activities that occur under your account.

5. Client Responsibilities

When engaging us, you agree to:

  • Provide clear requirements and access to necessary systems or content
  • Respond to queries and feedback in a timely manner
  • Review and approve deliverables according to agreed timelines
  • Provide payment as per invoicing terms
  • Ensure that all content you provide does not infringe any copyright, trademark, or applicable law

Delays in feedback or approvals may result in project delays or additional charges.

6. Intellectual Property

A. Client-Owned Assets

You retain ownership of all intellectual property and content you provide to us, including trademarks, logos, databases, or proprietary code.

B. Innov8alpha Deliverables

Unless otherwise agreed in writing:

  • All custom code, designs, graphics, and deliverables developed by Innov8alpha under a paid engagement are the property of the client once full payment is received.
  • We reserve the right to reuse generic functions, libraries, or components that are non-exclusive and reusable across projects.
  • Open-source components used in your project are subject to their respective licenses.

C. Portfolio Use

Unless agreed otherwise, we may showcase finished projects (excluding sensitive data) in our portfolio, case studies, or marketing channels.

7. Payment and Billing

A. Quotes and Estimates

All quotes are valid for 30 days. Estimates are based on the scope provided and may change if the scope evolves.

B. Invoicing

We typically require:

  • 50% upfront for project commencement
  • Remaining 50% upon milestone completion or delivery
  • Subscription services may be billed monthly, quarterly, or annually

Late payments may incur interest at 1.5% per month or the maximum permitted by law.

C. Refunds

Due to the nature of digital work, payments are non-refundable once work has commenced. Partial refunds may be considered in extenuating cases at our sole discretion.

8. Timelines and Delays

We strive to meet agreed timelines, but completion dates may shift due to:

  • Changes in scope or requirements
  • Delayed feedback or communication
  • Third-party API issues, platform outages, or unforeseen technical challenges

We will communicate any delays promptly. Clients agree to avoid unreasonable demands or penalties unless specifically defined in an agreement.

9. Confidentiality

Both parties agree to:

  • Maintain confidentiality of any proprietary or non-public information shared during the project
  • Not disclose project materials, credentials, strategies, or source code to any third party without written consent
  • Protect such information using reasonable security measures

This clause survives the termination of our relationship for 5 years or as defined in a signed NDA.

10. Use Restrictions

You may not use our Services to:

  • Conduct or promote illegal activity
  • Infringe the intellectual property of others
  • Distribute malware, spam, or phishing content
  • Reverse engineer, decompile, or hack our platforms
  • Impersonate other individuals or entities

Violation may result in immediate suspension or termination of Services without refund.

11. Third-Party Integrations

Many of our Services rely on third-party platforms such as:

  • Shopify, WordPress, Google Cloud, Firebase
  • GitHub, Figma, Notion
  • Analytics tools and APIs

We are not responsible for the availability, performance, or data handling of these third parties. Use of such platforms is governed by their respective terms and privacy policies.

12. Warranties and Disclaimers

A. Limited Warranty

We warrant that:

  • Our Services will be performed with reasonable skill and care
  • Deliverables will substantially conform to documented requirements

B. No Guarantee of Results

We do not guarantee specific outcomes such as increased sales, app downloads, SEO rankings, or traffic, unless explicitly documented in a performance-based contract.

C. Disclaimer

Except where prohibited by law, all Services are provided “as is” and “as available”, without any warranty of any kind, express or implied.

13. Limitation of Liability

To the fullest extent permitted by law:

  • Innov8alpha shall not be liable for any indirect, incidental, special, punitive, or consequential damages
  • Our total liability shall not exceed the amount you paid us in the past 6 months for the relevant Service
  • We are not responsible for losses due to data loss, downtime, or third-party service failures

Some jurisdictions may not allow such exclusions; in such cases, our liability is limited to the maximum extent allowed.

14. Indemnification

You agree to indemnify, defend, and hold harmless Innov8alpha and its team from any claims, liabilities, damages, or expenses (including legal fees) arising from:

  • Your violation of these Terms
  • Your use of our Services
  • Infringement or violation of any law or third-party rights

15. Termination

We may suspend or terminate your access to Services if you:

  • Breach these Terms
  • Engage in fraudulent, abusive, or harmful behavior
  • Fail to pay invoices within the stipulated period

You may terminate your engagement with Innov8alpha by providing written notice. In such cases:

  • You will pay for all Services delivered up to the date of termination
  • We will return all project-related files upon final settlement

16. Force Majeure

We are not liable for failure to perform any obligation due to events beyond our reasonable control, including:

  • Acts of God, natural disasters, pandemics
  • War, terrorism, civil unrest
  • Internet or utility outages
  • Government actions or regulations

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Any disputes shall be resolved as follows:

  • Parties shall attempt informal resolution within 30 days
  • If unresolved, disputes will be subject to arbitration under the Arbitration and Conciliation Act, 1996, with the venue in Jaipur, Rajasthan
  • Arbitration will be conducted in English by a single arbitrator mutually agreed upon

18. Modifications to Terms

We reserve the right to update or modify these Terms at any time. We will notify users of significant changes via:

  • Email notification
  • Website banners or notices
  • Updated “Effective Date” at the top

Your continued use of our Services constitutes acceptance of the updated Terms.

19. Entire Agreement

These Terms, together with our Privacy Policy and any project-specific agreements, constitute the entire agreement between you and Innov8alpha and supersede any prior oral or written agreements or understandings.

20. Contact Information

For any questions, concerns, or notices regarding these Terms:

Innov8alpha – Legal & Compliance
📍 Sector12, Dwarka, New Delhi, India
📧 Email: Innov8alpha@gmail.com
📞 Phone: +91 7081834022

Thank you for choosing Innov8alpha. We’re honored to be part of your digital journey.